Are lab grown diamonds real diamonds?
Yes! According to the Federal Trade Commission (FTC),lab grown diamonds are real diamonds as they are made of essentially the same chemical, physical and optical properties as its natural counterpart.
How can you tell the difference between a mined diamond and a lab-grown diamond?
According to the Gemological Institute of America ( GIA ), because laboratory - grown diamonds are essentially chemically and optically the same as their natural counterparts, traditional gemological observations and old - style " diamond detectors are not able to tell them apart. Identification at a professional gemological laboratory or using sophisticated devices developed by GIA and other organizations are the only reliable methods to separate them from natural diamonds.
Are your diamonds conflict free?
Yes! All of our diamonds are conflict-free, and are produced using socially responsible practises.
|Materials and Maintaining|
Are your production practices sustainable?
Yes! While all production and manufacturing efforts involve carbon emissions, we have taken steps to reduce our carbon footprint by partnering with Terrapass.
What is your jewelry made of?
Each product is made of its own individual metals and varying carat sizes. Please see the item's product page for material details.
Can I shower with my jewelry?
Yes! Our jewelry is 100% water-proof and will not tarnish.
How should I clean my jewelry?
A light rinse of soap and water works to keep your jewelry shining.
|Shipping, Returns, and Exchanges|
How much is shipping?
All shipping on orders over $150 is free!
If your order is below $150, shipping fees will be calculated at check out per your shipping preferences and location.
Will I be charged duties and taxes?
Taxes will be calculated upon check out automatically. Customers do not pay duties on orders.
How long it will take for my order to ship?
Please allow 1 – 3 days for shipping, as we are a small team.
Your shipping cost will be calculated at the checkout based on your address and the weight of your order.
A tracking number will be provided when your order has been shipped. If you still haven't received it, please email us at email@example.com with your order number. Please be patient, as tracking information can take a few days to update.
My product came broken, what do I do?
If your item is broken upon delivery, please contact us immediately for a replacement at firstname.lastname@example.org . We will provide you with a return shipping label & send you a new order ASAP!
Do you offer repair and resizing services?
Yes, we offer repairs nd resizing within the first year of your purchase on any manufacturing defects that may have effected your order.
What's your return policy?
How do I return my order?
Simply scan your QR code included in your order to begin your return process.
When will I receive my refund?
Your refund will be processed upon the receipt of the returned item to our warehouse.